Tuesday, 12 June 2012

12th June 2012

How difficult would it be to get a drainage inspection done and report I asked the drainage inspection company on 15th May 2012 following something highlighted on the survey that suggested there might be a problem with the drains. The nice lady at the other end said no problem at all, we can schedule the job for you and within 1 week you will have a DVD and full report.

Excellant I said and paid her the money. Inspection was booked in for 22nd May 2012. They did not show up. It was rearranged for 24th May. Once again a job overun and they could not do it. They finally inspected the drains on Friday 25th May 2012.

So we waited for the report. One week on 1st June 2012 came and went but nothing was recieved. No problem I thought we are in no rush.

However come Wednesday 6th June 2012 and still nothing received I thought something might be wrong. So I contacted them. After holding for a while and waiting for people to ring me back I found out report would be emailed to them that day and then onto me.

So we waited again. Nothing received by next day Thursday 6th so I rung back. This time was told that engineers computer was being fixed so it would be sometime later. He had put copy in post to company 26th May 2012 so they should have that. No they did not.

So we waited again. Monday 11th June I rang back again, surely his computer was fixed now. It appears not but due to this he has put another copy of the report in the post to the company, on receipt they would scan and email to me. He confirmed it was posted to them first class.

So we waited again. Tuesday afternoon 12th June still nothing so I rung again. The report had not arrived with them yet. So I got quite angry now, although it does not really affect anything, I would like to see the report before we exchange. After much discussion it appears the reports are not emailable anyway. I think they make alot of things up. They told me it was top priority, on receipt they would post off to me. I then suggested they should contact the engineer and tell him to send me the report and DVD direct, today, first class post. They agreed to ask for this.

Something smells funny here, and I hope it is not the drains.

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