Further on the drainage inspection report. The post arrived today but nothing regarding the inspection report. I phoned them again and my contact there was not in. Planned holiday or recovering from dealing with me, I am not sure. Anyhow I spoke to a new person but all she wanted to tell me was they had not received it either and could not do anything until they did.
I told her I understood this and tried to take her through the story but she seemed uninterested. I got a bit firmer with her as I was getting frustrated now, I really felt like I was getting fobbed off and I got put through to her manager. Anyhow a quick chat to him and he contacted the engineer. My copy was put in post yesterday this was confirmed, although I still do not believe it. I wonder what postal service the engineer is using as so far nothing has been delivered.
Anyhow what he did agree to do was email the report to the person I was speaking to (manager). The manager told me this and said as soon as it was received he would forward to me.
I waited but not expecting anything. Anyhow two hours later an email arrived with the report attached. I opened it eagerly looking forward to reading through this extensive report, which no one could tell me about, or email me about or even get delivered by post.
I started at the top, it had the addresses on there, date and job number. Underneath this it said:
FINDINGS: The investigation into the drain has identified that the line is in very good condition.
Then I laughed. That was the report, nothing else, no other words, paragraphs, explanations or anything. This is what I had waited 3 weeks for and what could not be discussed on the phone, emailed previously or posted from Norfolk to London.
Now don't get me wrong I happy with the findings, it means we have no problems, but surely someone could have read that out over the phone to me 3 weeks ago.
A call to BT was next regarding some microfilters missing from our broadband delivery, which were re ordered but have yet to arrive, that though is another story.
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